À propos de l’offre d’emploi
At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions.
We are looking for an enthusiastic CX – Counter Agent to join Maersk at Abidjan, to take full responsibility for customer experience by managing and monitoring the end-to-end invoicing process.
We Offer
- We offer an exciting job opportunity to be part of the world’s largest container shipping company.
- A challenging business environment, characterized by high pace.
- The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.
- You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
- This is a dynamic position, operating in local and international stakeholders
- Diverse international career opportunities
- A culture valuing and driving collaboration, personal development and open dialogues.
Key responsibilities:
- Managing large amounts of customers’ invoicing requests
- Deliver customer invoices within 4hours
- Identifying customers’ needs & clarify information
- Online and face-to-face interactions with customers
- Provide product and service information to customers
- Seize opportunities to upsell products when they arise
- Ensure feedback from the customer to further improve the customer services.
- Build sustainable relationships and engage customers by taking the extra mile
- Take full responsibility and end-to-end ownership of customer shipments.
- Communicate proactively to keep customers informed of any issues.
- Ensure smooth execution of the whole invoicing process, by working closely with customers and internal stakeholders.
- Engage in constructive issue resolution. This includes dealing with escalations and complaints.
- Address root causes and seek continuous improvements.
- Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
- Thinking out of the box and with focus on providing solutions.
- Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
- Actively work together with colleagues within and beyond functions and locations.
- Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction, by owning and, managing customer facing activities.
We Are Looking For:
- Good communication skills along with active listening
- Customer focus and adaptability to different personality types
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service-oriented mindset.
- Dedicated, Decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Able to work under pressure.
- Comfortable with working with multiple items / systems at the same time whilst keeping quality in focus.
- Well organized, efficient and effective.
- An excellent team player.
- Good moral compass and ability to work by the Company’s values.
- Good in English (written and oral).
- Ability to handle stressful situation appropriately
- Knowledge of customer service practices and principles
If the above information sounds good to you, please apply by clicking on the “Apply Now” button on the top of the page.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Counter Agent
