Offres d'Emploi

MAERSK RECRUTE

MAERSK
recruit
CUSTOMER CARE AGENT

Description du poste

•Act as contact point for essential customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment life-cycle, engaging both the customer and relevant internal stakeholders
•Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
•Manage / improve day to day process interaction with customers across different channels (case management, MyPhone/CTI).
•Utilize internal IT systems (CODS,MSBI) to proactively find solutions to reduce customer effort
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
•In general, actively seek out and act on continuous improvement opportunities both in elation to customers and internal / external stakeholders
•Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Profil du poste

•2-3 years of Commercial experience (sales or customer service)
•Industry experience (internal and external)
•Locally defined ‘technical’ experience
•Ability to multi-task and work on a fast-paced environment
•Fluency in English and French

Dossiers de candidature

Veuillez postuler sur ce lien:  s://jobsearch.maersk.com/vacancies/publication?PINST=005056A5088A1EE7B194BB8E80BB0D60&APPLY=X Ou envoyez votre CV a jour sur cet email:
marie-noella.mourad@maersk.com 

Date limite: 20/11/2017

 

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